Answers to your questions
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THE RIMI HELP CENTRE

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Clear answers for confident bookings and a calmer working day.

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I am a customer · Step by step

Message or call a professional

Conversations go through Rimi: your number stays private.

  1. Open the relevant appointment.
  2. Use messages to write to the professional, or the in-app call when offered.
  3. Your phone number is never shown to the professional, and vice versa.
  4. Do not share phone numbers or payment details in messages.

Still stuck?

Need a personal answer? Our team can assist you in French or Arabic.

Never share your password or sign-in code. For booking issues, use the help inside that appointment.