rimiAnswers to your questions
24 answersAccount and security9
Recover access to my accountUse the secure recovery flow.
- From sign-in, choose the recovery option for your account.
- Follow the instructions and never share a sign-in code or password with a professional.
- If recovery fails, contact support without sending your password.
- Account deletion is available in settings. See the privacy policy for retention obligations.
Sign out or switch accountsEnd your session before signing in to another account.
- In the app, open Account, then Sign out. On the professional website, open the Account menu, then Sign out.
- Wait for the sign-in screen, then enter the details of the account you want to use.
- Check the account name before opening appointments or your professional area.
- If another account is still displayed, close the professional area and contact support. Do not view its data or share passwords.
I am not receiving notificationsCheck permissions and find your appointments in Rimi.
- Check appointments and messages inside Rimi. A missing notification does not mean a booking disappeared.
- Check that Rimi notifications are allowed in phone settings, including Focus or Do Not Disturb.
- Check your internet connection and available app updates.
- If the issue continues, tell support your phone model, system version and the missing notification type, without private information.
Block or report someoneYou decide who can contact you.
- From the conversation or page, choose Block.
- They can no longer message you or send you requests.
- For serious behaviour, also use “Report a problem”: the team reviews every report.
- You can unblock at any time.
Delete my accountYour personal information is permanently erased.
- Open Account, then Settings, then “Delete my account”.
- Any confirmed, ongoing or disputed booking must first be completed or cancelled.
- Your name, phone, email and addresses are erased; pending requests are cancelled.
- Service history is kept without your identity for accounting duties. This cannot be undone.
Download the appRimi is available on iPhone and Android.
- On iPhone: search “Rimi” in the App Store.
- On Android: download the app from rimiapp.com.
- You can also book directly on rimiapp.com without the app.
- Keep the app updated for the latest fixes.
Change language or appearanceFrench or Arabic, light or dark.
- On first launch, Rimi uses your phone’s language.
- To change it, open Account, then Language.
- In Account, Appearance lets you choose System, Light or Dark.
One account, customer and professionalSwitch between customer and pro spaces without changing account.
- In the app, open Account, then “Become a professional” to apply.
- Once approved, the same button opens your professional space.
- The “Customer space” button at the top brings you back.
- To help someone create their account, sign out of yours first.
Talk to the Rimi teamA real person replies, in French or Arabic.
- For a specific appointment, open it and use “Report a problem”: everything stays in one place.
- For anything else, use “Still stuck?” at the bottom of this page: email or WhatsApp.
- Explain what is happening and what you already tried.
- Never share your password or sign-in code.
Appointments and services9
From choosing a service to your appointmentChoose a service, a professional and a time.
- Choose At home or At the venue, then your service and professional.
- Check the location, date, time and total before sending the request.
- A pending request is not confirmed yet. Follow its status in Appointments.
- Once accepted, find the details and messages inside that appointment.
At home or at the venue?Know where your service will take place.
- At home: the professional comes to your chosen address. Any travel fee is shown before you request.
- At the venue: you travel to the salon or location shown on the profile.
- Check the location in the summary and go back if it is not your choice.
Cancel or change an appointmentCheck the terms attached to your booking.
- Open Appointments and choose the booking.
- Review the available actions and terms. Cancellation is free until the deadline shown on the booking (usually 3 hours before the appointment).
- For changes not available on screen, use messages or contact support.
- Check the updated status afterwards. A message alone does not confirm cancellation.
Report a problem or a no-showKeep useful information with the booking.
- Open the appointment and choose help or report.
- Describe what was agreed, what happened and the resolution you seek.
- Attach only useful photos, without identity documents or bank details.
- The team reviews the report. An accusation alone is not a decision or an automatic penalty.
Save a professional as a favouriteFind the professionals you like in one tap.
- Open the professional’s page.
- Tap the heart to add them to your favourites.
- Find them later in Account, Favourites.
- Tap the heart again to remove them.
Leave a reviewOnly services actually completed on Rimi can be reviewed.
- After the service, open the completed appointment.
- Choose a rating and write a few words about your experience.
- Stay factual and respectful: no phone numbers or private details.
- Your review helps other customers choose.
Message or call a professionalConversations go through Rimi: your number stays private.
- Open the relevant appointment.
- Use messages to write to the professional, or the in-app call when offered.
- Your phone number is never shown to the professional, and vice versa.
- Do not share phone numbers or payment details in messages.
Which cities does Rimi cover?Rimi starts in Marrakech.
- During the launch, professionals are in and around Marrakech.
- Areas served depend on each professional: their zone is shown on their page.
- More cities will follow.
Choose my appointment remindersGet reminded when you want, with no ads.
- Open Account, then Settings, Appointment reminders.
- Choose for example the day before, 3 hours before, or add your own delay.
- Up to 5 reminders per appointment. No advertising messages are sent.
Prices and payments6
Prices and additional workReview extra work before accepting it.
- The summary shows the service, quantity, fees and total before sending.
- If more work is needed, the professional proposes an extra with its price in the app.
- Read it before accepting or declining. Keep discussions in the appointment messages.
- Declining an extra does not cancel the original agreed price. Use appointment help for a dispute.
How do I pay?Pay your professional directly.
- Payment currently takes place in cash after the service.
- Use the agreed total and only the extras you accepted.
- A cash declaration in Rimi is not a bank receipt or a tax invoice.
- For a disagreement, open the appointment and use help or report an issue.
Dispute a charge or request a refundCash payments do not trigger automatic refunds in Rimi.
- Check the agreed price and any extras you accepted in the appointment.
- Payment is made to the professional after the service. Explain a disagreement in the appointment messages.
- Report the appointment to ask Rimi to review the situation. Describe the facts and disputed amount.
- The team reviews the request. This guide promises neither an automatic refund nor a guaranteed resolution time.
Quotes, technical visits and extra chargesNothing is added without your agreement.
- For some jobs, the professional may suggest a technical visit before giving a price.
- If more work is needed on site, they send you an extra charge inside the appointment.
- You accept or decline it: nothing is added silently.
- If you disagree, use “Report a problem” in the appointment.
Travel feesThe price shown is for the service itself, travel excluded.
- On the page, a price marked “travel excluded” covers the service itself.
- If the professional comes to you, travel fees may apply: they are shown before you confirm.
- At a salon or venue there is no travel fee.
- Check the total in the summary before booking.
Use a promo codeEnter your code when booking.
- Choose your service and time slot.
- On the booking screen, enter the code in “Promo code” and tap Apply.
- The discount appears in the summary if the code is valid.
- An expired or mistyped code is refused: check letters and digits.
Still stuck?
Need a personal answer? Our team can assist you in French or Arabic.
A problem with an appointmentOpen the relevant appointment to keep messages and the report together.Open my appointments →Any other questionsupport@rimiapp.comEmail support →WhatsAppMessage the Rimi team directly.Open WhatsApp →
Never share your password or sign-in code. For booking issues, use the help inside that appointment.