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THE RIMI HELP CENTRE

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Recover access to my account

Use the secure recovery flow.

  1. From sign-in, choose the recovery option for your account.
  2. Follow the instructions and never share a sign-in code or password with a professional.
  3. If recovery fails, contact support without sending your password.
  4. Account deletion is available in settings. See the privacy policy for retention obligations.
Read the guide →
Sign out or switch accountsEnd your session before signing in to another account.
  1. In the app, open Account, then Sign out. On the professional website, open the Account menu, then Sign out.
  2. Wait for the sign-in screen, then enter the details of the account you want to use.
  3. Check the account name before opening appointments or your professional area.
  4. If another account is still displayed, close the professional area and contact support. Do not view its data or share passwords.
Open this page →
Delete my accountYour personal information is permanently erased.
  1. Open Account, then Settings, then “Delete my account”.
  2. Any confirmed, ongoing or disputed booking must first be completed or cancelled.
  3. Your name, phone, email and addresses are erased; pending requests are cancelled.
  4. Service history is kept without your identity for accounting duties. This cannot be undone.
Open this page →
One account, customer and professionalSwitch between customer and pro spaces without changing account.
  1. In the app, open Account, then “Become a professional” to apply.
  2. Once approved, the same button opens your professional space.
  3. The “Customer space” button at the top brings you back.
  4. To help someone create their account, sign out of yours first.
Open this page →
Save a professional as a favouriteFind the professionals you like in one tap.
  1. Open the professional’s page.
  2. Tap the heart to add them to your favourites.
  3. Find them later in Account, Favourites.
  4. Tap the heart again to remove them.
Open this page →
Change language or appearanceFrench or Arabic, light or dark.
  1. On first launch, Rimi uses your phone’s language.
  2. To change it, open Account, then Language.
  3. In Account, Appearance lets you choose System, Light or Dark.
Open this page →
Choose my appointment remindersGet reminded when you want, with no ads.
  1. Open Account, then Settings, Appointment reminders.
  2. Choose for example the day before, 3 hours before, or add your own delay.
  3. Up to 5 reminders per appointment. No advertising messages are sent.
Open this page →

Still stuck?

Need a personal answer? Our team can assist you in French or Arabic.

A problem with an appointmentOpen the relevant appointment to keep messages and the report together.Open my appointments →Any other questionsupport@rimiapp.comEmail support →WhatsAppMessage the Rimi team directly.Open WhatsApp →

Never share your password or sign-in code. For booking issues, use the help inside that appointment.