rimiPrices and payments
6 answersPrices and additional workReview extra work before accepting it.
- The summary shows the service, quantity, fees and total before sending.
- If more work is needed, the professional proposes an extra with its price in the app.
- Read it before accepting or declining. Keep discussions in the appointment messages.
- Declining an extra does not cancel the original agreed price. Use appointment help for a dispute.
How do I pay?Pay your professional directly.
- Payment currently takes place in cash after the service.
- Use the agreed total and only the extras you accepted.
- A cash declaration in Rimi is not a bank receipt or a tax invoice.
- For a disagreement, open the appointment and use help or report an issue.
Dispute a charge or request a refundCash payments do not trigger automatic refunds in Rimi.
- Check the agreed price and any extras you accepted in the appointment.
- Payment is made to the professional after the service. Explain a disagreement in the appointment messages.
- Report the appointment to ask Rimi to review the situation. Describe the facts and disputed amount.
- The team reviews the request. This guide promises neither an automatic refund nor a guaranteed resolution time.
Quotes, technical visits and extra chargesNothing is added without your agreement.
- For some jobs, the professional may suggest a technical visit before giving a price.
- If more work is needed on site, they send you an extra charge inside the appointment.
- You accept or decline it: nothing is added silently.
- If you disagree, use “Report a problem” in the appointment.
Travel feesThe price shown is for the service itself, travel excluded.
- On the page, a price marked “travel excluded” covers the service itself.
- If the professional comes to you, travel fees may apply: they are shown before you confirm.
- At a salon or venue there is no travel fee.
- Check the total in the summary before booking.
Use a promo codeEnter your code when booking.
- Choose your service and time slot.
- On the booking screen, enter the code in “Promo code” and tap Apply.
- The discount appears in the summary if the code is valid.
- An expired or mistyped code is refused: check letters and digits.
Still stuck?
Need a personal answer? Our team can assist you in French or Arabic.
A problem with an appointmentOpen the relevant appointment to keep messages and the report together.Open my appointments →Any other questionsupport@rimiapp.comEmail support →WhatsAppMessage the Rimi team directly.Open WhatsApp →
Never share your password or sign-in code. For booking issues, use the help inside that appointment.