THE RIMI HELP CENTRE

What would you like to know?

Clear answers for confident bookings and a calmer working day.

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Best answer

Check the terms attached to your booking.

Open Appointments and choose the booking.
Review the available actions and terms. Cancellation is free until the deadline shown on the booking (usually 3 hours before the appointment).
For changes not available on screen, use messages or contact support.
Check the updated status afterwards. A message alone does not confirm cancellation.

Prices and additional workReview extra work before accepting it.

The summary shows the service, quantity, fees and total before sending.
If more work is needed, the professional proposes an extra with its price in the app.
Read it before accepting or declining. Keep discussions in the appointment messages.
Declining an extra does not cancel the original agreed price. Use appointment help for a dispute.

Delete my accountYour personal information is permanently erased.

Open Account, then Settings, then “Delete my account”.
Any confirmed, ongoing or disputed booking must first be completed or cancelled.
Your name, phone, email and addresses are erased; pending requests are cancelled.
Service history is kept without your identity for accounting duties. This cannot be undone.

Need a personal answer? Our team can assist you in French or Arabic.

Never share your password or sign-in code. For booking issues, use the help inside that appointment.