THE RIMI HELP CENTRE

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Review extra work before accepting it.

The summary shows the service, quantity, fees and total before sending.
If more work is needed, the professional proposes an extra with its price in the app.
Read it before accepting or declining. Keep discussions in the appointment messages.
Declining an extra does not cancel the original agreed price. Use appointment help for a dispute.

Set my pricesIn Morocco, Rimi shows a price per service, not per hour.

In your pro space, open Services.
Set a fixed price for each service you offer.
If a job needs more on site, send an extra charge the client accepts or declines.
You can change prices any time; accepted appointments keep the agreed price.

Dispute a charge or request a refundCash payments do not trigger automatic refunds in Rimi.

Check the agreed price and any extras you accepted in the appointment.
Payment is made to the professional after the service. Explain a disagreement in the appointment messages.
Report the appointment to ask Rimi to review the situation. Describe the facts and disputed amount.
The team reviews the request. This guide promises neither an automatic refund nor a guaranteed resolution time.

Quotes, technical visits and extra chargesNothing is added without your agreement.

For some jobs, the professional may suggest a technical visit before giving a price.
If more work is needed on site, they send you an extra charge inside the appointment.
You accept or decline it: nothing is added silently.
If you disagree, use “Report a problem” in the appointment.

Travel feesThe price shown is for the service itself, travel excluded.

On the page, a price marked “travel excluded” covers the service itself.
If the professional comes to you, travel fees may apply: they are shown before you confirm.
At a salon or venue there is no travel fee.
Check the total in the summary before booking.

Become a professional on RimiApplications are reviewed before approval.

Need a personal answer? Our team can assist you in French or Arabic.

Never share your password or sign-in code. For booking issues, use the help inside that appointment.